Frequently Asked Questions
Smart Answers for Smarter Decisions
Navigating the world of IoT, Connectivity, Automation, and Managed Services can raise a lot of questions. At TEQ District, we believe in transparency and clarity. Below are some of the most common inquiries we receive, answered to help you make confident and informed decisions.
What services does TEQ District offer?
TEQ District provides a full suite of IoT-driven solutions including telematics hardware, fleet and asset tracking platforms, GSM and satellite connectivity services, workflow automation, and digital payment systems. We also offer consultation, managed services, and software development tailored to operational and regional needs.
Which industries do your IoT and Telematics solutions serve best?
Our solutions are built for a wide range of industries including transport and logistics, retail and payments, utilities, construction, mining, and public service operations. Whether you're managing mobile assets, digitizing workflows, or streamlining payments, we design systems that deliver results across sectors.
Can your solutions be customized for our specific operational needs?
Yes. We specialize in tailoring both hardware and software to your requirements. From firmware adjustments and device configuration to platform customization and integration with your internal systems, our solutions are flexible by design.
How secure is your connectivity and data infrastructure?
We prioritize data integrity and security across every layer. Our SIM connectivity services include multi-network redundancy and encrypted communication. On the software side, we follow best practices for secure API access, data encryption, and system monitoring to safeguard client data at all times.
Do your systems integrate with existing ERPs or third-party platforms?
Absolutely. We offer platform-level APIs and integration services to connect with your ERPs, logistics management systems, or payment processing tools. Whether it’s for real-time data sharing or workflow automation, integration is a key part of our offering.
What kind of support do you offer after deployment?
We provide comprehensive post-deployment support including onboarding, user training, documentation, firmware updates, and ongoing technical assistance. Clients also benefit from warranty handling, RMA (return merchandise authorization) processes, and optional managed services.
Do you support multi-country operations across Africa?
Yes. TEQ District is designed for regional scalability. Our SIM cards offer Pan-African roaming across multiple networks, and our platforms support multi-language, multi-country configurations to match your expansion needs.
What are your lead times for order processing and delivery?
Most orders are fulfilled within 2 to 7 working days, depending on stock availability and destination. We work with trusted logistics partners to provide reliable global shipping and real-time tracking for all deliveries.
What payment methods do you accept?
We accept a wide range of payment options including VISA, PayPal, mobile money (e.g., M-PESA), cryptocurrency, and direct bank transfers. We also support invoice-based billing with flexible terms for approved partners.
What makes TEQ District different from other technology providers?
TEQ District combines global-grade innovation with local expertise. We don’t just sell products—we partner with businesses to solve real challenges. Our flexible engagement models, fast lead times, robust support, and regional focus make us a trusted choice across Africa and beyond.
